Terms of Service (Last updated July 15, 2019)
Please go through the terms and conditions (“Terms and Conditions”) specified below carefully before placing any order from www.tiffinservicegurgaon.com (“Website”). By availing food delivery services through this Website you agree to be bound by our Terms of Service:
A. Terms of Services on the Tiffin Service Gurgaon website:
The terms refer to the Company as a platform and an intermediary. As the Company has a significant role in creating Tiffin Services.
This document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.
(a) The domain name www.tiffinservicegurgaon.com (hereinafter referred to as “the Website”) is owned by Popo’s Cafe Food Services (OPC) Private Limited (hereinafter referred to as the “Company”) having its registered office at 14 Coral Court, Essel Tower, MG Road, Haryana Gurugram-122001.
(c) The use of this Website by You is solely governed by this policy and any policy so mentioned by terms of reference. Moving past the home page, or using any of the services shall be taken to mean that You have read and agreed to be bound by all of the policies.
(e) We take the orders, collect payments online/offline and deliver the food at the doorstep of the User. Any order placed by the consumer is subject to product availability, delivery capacity and acceptance by Tiffin Service Gurgaon.
Use of this Website is only available to those above the age of 18, barring those “Incompetent to Contract” which inter alia include insolvents, as described in the Indian Contract Act, 1872. If You are a minor and wish to use the Website, You may do so through Your legal guardian and the Website reserves the right to terminate Your account on knowledge of You being a minor and having registered on the Application or availing any of its services.
By creating an account with Tiffin Service Gurgaon, you agree that the brand may send you informational texts (SMS) as part of the normal business operation with regards to your use of the services. You may opt-out of receiving text (SMS) messages from Tiffin Service Gurgaon at any time by sending an email to info[at]tiffinservicegurgaon.com indicating that you no longer wish to receive such messages, along with the phone number of the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the services.
4. WEBSITE AS AN INTERMEDIARY PLATFORM
A contract exists between the You / Buyer and the Tiffin Service Gurgaon and as such any breach of contract and thus, any claim arising from such breach is the subject matter of the Tiffin Service Gurgaon and the buyer alone and we are in no way a party to such breach or involved in any suit arising from the same breach.
Food items ordered through this Website are intended for your personal use only and you warrant that any Food purchased by you is not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.
The membership of this website is free of cost and this includes the browsing of the site. However, charges shall be applicable to the services rendered by us through our site, including without limitation the food items being made available through the Site.
7. USER OBLIGATIONS
You are a restricted user of this website.
7.1 You are bound not to Cut, copy, distribute, modify, re-create, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the website. With our prior permission, limited use may be allowed. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
7.2 You agree not to access (or attempt to access) the Website and/or the materials or Services by any means other than through the interface that is provided by the website. The use of deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website is specifically banned. You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. We disclaim all liabilities arising in relation to such offensive content on the Website. Further, You may report such allegedly offensive content.
7.3 In places where this website allows you to post or upload data/information, You undertake to ensure that such material is not offensive and in accordance with applicable laws. Further, You undertake not to:
a) Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
b) Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website);
c) Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
d) Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
e) Post any file that infringes the copyright, patent or trademark or other legal entities.
f) Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;
g) The probe, scan or test the vulnerability of the Website or any network connected to the Website, or breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of the website, including any website Account not owned by You, to its source; or exploit the Website or Service or information made available or offered by or through the Website, in any manner, whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website;
h) Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
i) Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section.
k) Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
l) Violate any applicable laws or regulations for the time being in force within or outside India;
n) Create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider (“ISPs”) or other suppliers;
8. PAYMENT & PRICE
8.1 You understand that a contract is a bipartite contract between you and Tiffin Service Gurgaon using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Company using Payment Facility.
8.2 Any extension/increase in the Dispatch and/or Delivery time shall not be the responsibility of the Website.
8.3 Subscriptions: In the ‘Cart’ page for ordering Daily Dabba, while checking out; the displayed ‘Recurring Total’ amount may vary while renewing the subscription.
9.1 Delivery period specified at the time of order may vary. The goods will be delivered to the address given at the time of giving the order.
9.2 The delivery may be done by a Tiffin Service Gurgaon Delivery staff. No responsibility is taken by the Website in case of late delivery by us.
9.3 It may not be possible for Us to deliver to some locations. In such a case, we will inform you and arrangements for the change in the delivery address or cancellation can be made.
10. CASH ON DELIVERY
9.1 Cash on Delivery is available for products having a minimum price of Rs. 100.
9.2 Your delivery address should be under our serviceable area.
9.3 In the case of pre-informed ‘Cash On Delivery’ option, payment to the Delivery staff should be done in cash. Cheque or DD is not acceptable. The invoice amount will be inclusive of all charges.
11. THIRD PARTY INFORMATION
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, “Content”), apart from the ones owned by Us, is a third party user generated content and We have no control over such third party user generated content.
Other than when provided for, the use of such content and it being reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent is not allowed.
The website may ask you for your Company/Organization/Institute name. If the same has been provided by the customer, through the website or over the call, the company ‘Tiffin Service Gurgaon’ may use the provided Company name or its official Logo on its website for information purpose. In case the respective company or person has any moral/legal issue with it, s/he can write to us at info(at)tiffinservicegurgaon.com with their ‘matter of concern’ and we shall take sincere action.
12. DATA PROVIDED BY US
12.1 From time to time, Our team may post comments or articles. These articles are the Intellectual Property of the Company and you are prohibited from posting, reproducing, publishing, changing, editing such articles. In case that you have a problem with any article so posted, you may report the same via mail and we will look into it. We are under no obligation to remove such articles and the final decision lies with us.
12.2 We take utmost care to ensure that data provided at our Website is true and accurate. Sometimes, system errors creep in and data generated by other Users may be false. We are not responsible for any such data.
12.3 We are not in any way liable to You, for any loss arising to you from activities that include but are not limited to our negligence, breach of contract, Intellectual Property and Trademark infringement, breach of laws, etc.
12.4 From time to time, our Website will/may have external links connected to other websites. We in no way endorse these websites. We are in no way liable for the information found on those websites. External websites may have their own policies and us in no way are responsible for any loss or damage caused by the same to you. You are advised to use your own discretion in the navigation and use of external sites.
13. INDEMNIFICATION AND LIMITATION OF LIABILITY
IN NO EVENT SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS OR SUPPLIERS BE LIABLE TO YOU, THE Tiffin Service Gurgaon OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ANY OTHER CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE WEBSITE, SERVICES OR MATERIALS.
THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
14. DISCLAIMER OF WARRANTIES AND LIABILITIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
THE WEBSITE, SERVICES AND OTHER MATERIALS ARE PROVIDED BY THIS WEBSITE IS ON AN “AS IS” BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, Tiffin Service Gurgaon MAKES NO WARRANTY THAT:
(I) YOUR REQUIREMENTS WILL BE MET OR THAT SERVICES PROVIDED WILL BE UNINTERRUPTED, OR IN A TIMELY MANNER;
(II) ANY ERRORS OR DEFECTS IN THE WEBSITE, SERVICES OR OTHER MATERIALS WILL BE CORRECTED;
(III) THE FOOD OFFERED THROUGH THE WEBSITE SHALL FIT THE IMAGES PROVIDED ON THE WEBSITE, SHALL MATCH THE DESCRIPTION ON THE WEBSITE OR BE FIT FOR CONSUMPTION. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL HAVE NO LIABILITY RELATED TO USER CONTENT ARISING UNDER INTELLECTUAL PROPERTY RIGHTS, LIBEL, PRIVACY, PUBLICITY, OBSCENITY OR OTHER LAWS. Tiffin Service Gurgaon ALSO DISCLAIMS ALL LIABILITY WITH RESPECT TO THE MISUSE, LOSS, MODIFICATION OR UNAVAILABILITY OF ANY USER CONTENT.
15. COMPLIANCE WITH LAWS:
Your use of the Website shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued thereunder and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made thereunder, Income Tax Act, 1961 and the rules made thereunder, Export-Import Policy of government of India) applicable to them respectively for using Payment Facility and the website.
16. DISPUTE RESOLUTION
The formation, interpretation and performance of this Agreement and any disputes arising out of it shall be governed by the law, rules and regulations of India. The exclusive jurisdiction and venue for actions and disputes mentioned above shall be the courts located in Mumbai, and You hereby submit to the personal jurisdiction of such courts.
17. CONTACT US
If You have any questions regarding the Agreement, the practices of Tiffin Service Gurgaon or any complaints with the service, you can e-mail us at info[at]tiffinservicegurgaon.com.
B. Definition of business:
We will also amend the definition of Business in the agreement by including the terms highlighted below to ensure consistency.
“Business of designing, manufacturing, aggregating, selling and distributing/ catering chef-crafted meals and food products, and excludes the retail trading activity of any kind.”
18. CANCELLATION POLICY
Any customer who wishes to cancel its order placed on Website is allowed by calling our helpline number 0124-4207466 only if below terms and conditions satisfies:
Cancellation of an order will be entertained until 12 hours before your delivery slot starts.
Customer who has prepaid the money for the order placed will receive the refund in their respective bank account (as per provided bank details) within 4 to 5 working days (at max.) from the cancellation of an order along with the refundable Security amount deposited if any. In such cases, we may ask for your basic bank details in order to refund the liable amount. The refundable amount will ONLY be credited to your personal bank account.